Walk-in for Service Desk (L1 Support) on March 5, 2011

EMP Name: Manickam Jyothi
EMP ID:1500830



----- Forwarded by Manickam Jyothi/IND/CSC on 03/01/2011 02:24 PM -----

From:	The Employee Referral Team
To:	All CSC India employees
Date:	03/01/2011 03:26 AM
Subject:	Walk-in for Service Desk (L1 Support) on March 5, 2011

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LOCATION:   Noida AREAS: Service Desk (L1 Support) EXPERIENCE, CHARACTERISTICS & KEY SELECTION CRITERIA: A weekend event for Employee Referral is scheduled for Service Desk Professionals on Saturday , March 5, 2011 at Noida Location. Kindly ask your referrals, meeting the specifications, to come directly to the venue with resume. Resume must mention your name and your employee id. All positions are based out of Noida. Specifications for Service Desk Professionals: L1 Support Required Skills: Requirement Specification: ·        2 yrs  – 4 yrs experience in Technical Support ·        Able to categorize an incident correctly for call tracking and logging purposes ·        Excellent verbal and written communication ·        Willingness and ability to work in shifts (24 x 7) ·        Good Knowledge on Operating Systems, Hardware, Networking and MS Applications ·        Well versed with technology (understanding of networks, monitoring, Database, Windows) ·        Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.) ·        Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA   ·        Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions ·        Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements ·        Escalates complex problems to the Support Engineering staff or Field Engineering ·        Escalates complex problems to higher level of expertise within organization ·        Selected candidates must be willing to sign an employment Agreement (bond) as per the company policy Core Competencies: ·        Multitasking and coordination skills ·        Candidates should not have any gaps in education and employment ·        Communication skills - written and verbal ·        Ability to work in a pressurized environment and able to deliver against a tight timescale. ·        Ability to understand and translate technical concepts from a business impact perspective. ·        Act independently and be self motivated ·        Excellent Problem Solving and Customer Service Skills ·        Customer Focus ·        Team Player Date : Saturday, March 5, 2011 Time : 9:30 AM – 3:00 PM Venue & Contact Person: For Noida : CSC Campus, DLF IT Park Plot No. A-44/45, Tower A (GF), Sector – 62, Noida Contact Person:  Swati Gupta Candidates who have appeared for an interview in last 6 months are not eligible for this walk-in. Referral bonus will be as per Global Recruiting Awards Policy India Addendum EMP Name: Manickam Jyothi  EMP iD:1500830 Regards, Manickam J CSC • This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery.  NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose • Computer Sciences Corporation India Pvt Ltd • 7th, Floor, Block 1B, DLF IT Park, Sivaji Garden, Nandambakkam Post, Ramapuram, Chennai-600 089.  ----- Forwarded by Manickam Jyothi/IND/CSC on 03/01/2011 02:26 PM -----  From: The Employee Referral Team To: All CSC India employees Date: 03/01/2011 02:01 AM Subject: Walk-in @ Chennai for Service Desk [L1,L2 & WFM] on 5th Mar 2011 LOCATION: Chennai AREAS: Service Desk  (L1 & L2 Level Desktop Support, WFM)   Date of Walk-in: 5th Mar 2011  Here is an opportunity to include your friends in the next recruitment drive! Please refer all your friends who are currently based at the mentioned location only. EXPERIENCE, CHARACTERISTICS & KEY SELECTION CRITERIA :  A weekend event for Employee Referral is scheduled for Service Desk Professionals on Saturday ,5th Mar 2011 at Chennai.  Kindly ask your referrals, meeting the specifications, to come directly to the venue with resume.  Resume must mention your name and your employee id.  All positions are based out of Chennai.  Specifications for Service Desk Professionals:  L1 & WFM Support Required Skills:  Exp: 2-4 Yrs The Analyst is responsible for Creating Tickets Regarding Customer issues providing resolution through Voice & Email/Chat Job Description:  Creating Tickets for various issues reported by the user  Providing Technical resolution through Phone /email/chat  Provide remote resolution using tools, as required  Ensuring that the calls are being responded and resolved within the defined SLAs.  Creating necessary Technical, Process & Procedure documents to keep the knowledge base updated  Graduation from reputed University  Excellent Communication Skills  L2 Support Required Skills:  L2 Level Desktop Support  Exp: 3-5 Yrs experience in Desktop and laptop related troubleshooting  Candidates with MCSE or CCNA Certifications will be preferred  Graduation from reputed University  Excellent Communication Skills  Job Description:  Provide remote resolution front line support for Desktop, Workstations, Laptop and other technologies as required.  Resolve all RS Tickets or Requests  to customer satisfaction and within their Service Level agreements.  Date : Saturday, 5th  Mar 2011  Time : 9:30 AM – 3:00 PM  Venue  CSC Company,  Unit 13, Block 2, SDF Buildings,  MEPZ, Chennai (TN) - 600 045  Candidates who have appeared for an interview in last 6 months are not eligible for this walk-in.  Referral bonus will be as per Global Recruiting Awards Policy India Addendum.  ALSO PLEASE REFER CVs TO: :   Link   https://csc.taleo.net/careersection/cscinternalcareersite/jobsearch.ftl?lang=en                                                       Job Code No :   1100334                                             Click on Job Title                                             Click on Refer a Friend for this job  Cheers,  The Employee Referral Team

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CSC • This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery.  
NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose • Computer Sciences Corporation India Pvt Ltd • 7th Floor, Block 1B, DLF IT Park, Sivaji Garden, Moonlight Stop, Nandambakkam Post, Ramapuram, Chennai-600 089.
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